Refund and Cancellation Policy

1. Digital Content and Immediate Access
Cicero provides digital access passes for geo-localized audio guides and tourist itineraries. Due to the digital nature of our services, once a single pass or a Group Pack is purchased and the access/QR codes are generated and delivered via email, the service is considered "consumed" and utilized.

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2. Refund Eligibility

• Before Activation/Usage: You are eligible for a full 100% refund within 14 days of purchase, provided that none of the access codes or QR codes included in your individual purchase or Group Pack have been activated or used inside the Cicero mobile application.

• After Activation/Usage: Once an access code or QR code has been activated on a smartphone or used to access premium content, no refunds or credits can be issued, in accordance with EU consumer protection laws for digital goods.

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3. Group Packs / Multiple Passes
For Group Packs (2, 3, or 4 People), refund requests can only be processed for the entire package. If even one single pass within a Group Pack has been activated or used, the entire pack becomes non-refundable.

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4. Technical Issues
If you experience severe technical difficulties or GPS malfunctions within the app that prevent you from using the tour, please contact our dedicated support team at support-cicero@agi.tv. If our team cannot resolve the technical issue, a full or partial refund may be granted at management's discretion.

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5. How to Request a Refund
To request a refund, please send an email to support-cicero@agi.tv with your purchase confirmation, order ID, and the email address used during checkout. Refunds are processed through our Merchant of Record (Paddle) and will be credited back to your original payment method within 5–10 business days.